tkgm Responsible Gaming
When gaming goes beyond entertainment, seeking help is a sign of strength. tkgm believes every player has the right to a safe and balanced experience.
Casino and sports betting are a form of entertainment for many people. That entertainment stays healthy only when it is enjoyed in a planned, limited, and mindful way. tkgm is committed to the wellbeing and safety of every member — not just at the tables, but in everyday life.
On this page you will find how to set your own gaming limits, which signs to watch out for, and where to get help if needed. You can find more information about responsible gaming on our FAQ page.
tkgm keeps every member's personal information secure. If you request self-exclusion or a limit, it is handled with complete confidentiality. Learn more about how your information is stored and used in our Privacy Policy.
Tools to keep yourself protected
Deposit limits
Set in advance how much you can deposit per day, per week, or per month. Once the limit is reached, no further deposits can be made during that period.
Session time limits
Set a time limit for how long you play in one sitting. When the set time is up, the system will automatically alert you and can end the session.
Self-exclusion
Close your account completely for a set period — from 30 days up to permanently. Logging in will not be possible during the exclusion.
Loss limits
Set the maximum amount you are willing to lose in a day or a week. Once that limit is reached, play will automatically stop.
Request support
Contact tkgm's 24/7 live chat at any time. The trained support team will understand your needs and help you take the right steps.
Reality check
At regular intervals, a message will appear reminding you how long you have been playing and how much you have spent — a simple way to stay aware.
To use these tools, contact tkgm via 24/7 live chat or email. Our team will process your request quickly and respectfully.
Signs to watch out for
Problem gambling often grows gradually. If you notice any of the following signs in yourself or someone you know, consider seeking help.
Financial signs
- Placing increasingly larger bets to try to recover losses
- Borrowing money or dipping into savings to gamble
- Struggling to pay bills or cover everyday expenses
- Hiding or lying about how much money is being spent
Emotional and behavioural signs
- Feeling restless or irritable when not playing
- Withdrawing from family, friends, or work
- Repeatedly trying to quit but failing
- Trouble sleeping or concentrating due to thinking about gaming
Where to get help
Asking for help is not a weakness — it takes courage to make the right decision. Below is a list of where support is available.
tkgm support team — 24/7
Contact tkgm live chat any time, any day. Support is available in Bengali and English. Whether you need to set limits, self-exclude, or simply talk, our team is always ready. You can also reach us by email: [email protected]
Family and loved ones
Talk openly with the people close to you. A family member or trusted friend can often be the most helpful in taking the first step. Acknowledging the problem and letting someone close know can make the situation much easier to manage.
Professional counsellors
Seeing a mental health specialist or counsellor is the right move if you feel the problem is becoming difficult to handle on your own. Mental health services in Bangladesh are increasingly accessible — support is available through hospitals, clinics, and NGOs, and can be provided confidentially.
Assess yourself
Ask yourself the following questions. If most of your answers are "yes", it may be time to seek help:
- Am I spending more on betting than on my daily essential expenses?
- Do I feel restless when I am not playing?
- Is my family concerned about my gaming habits?
- Do I place more bets to try to recover my losses?
- Am I unable to focus on work or studies because of gaming?
tkgm's policies
tkgm sees its commitment to responsible gaming not merely as a policy, but as an obligation to its members. Our commitment to responsible gaming is set out in detail in our Terms and Conditions.
Play for entertainment
Gambling is not a source of income — it is a form of entertainment. Never bet money whose loss would affect your everyday life. Every bet should be placed freely, not driven by the urge to recover losses.
Set a budget first
Set aside a fixed budget for gaming each month and stick to it. Once that budget is gone, it is better not to play again that month. Playing beyond your budget never improves the situation.
Taking breaks is important
You should not play when you are under stress or feeling tired. Playing for long stretches without a break weakens your ability to make good decisions. Take regular breaks and spend time on other activities.
Do not play under the influence of alcohol or drugs
Alcohol or drugs impair your judgement and increase the likelihood of making risky decisions. Avoid logging in when in such a state.