Privacy Policy

This Privacy Policy ("Policy") is a legal document issued by the authority operating the tkgm platform ("we" or "tkgm"). The provisions set out in this Policy apply equally to all registered and unregistered users of the tkgmlogin.cam website and its associated mobile applications.

By using any tkgm service, you are considered to have voluntarily accepted all terms of this Policy. Reading our Terms and Conditions will show that this Privacy Policy forms an inseparable part of that document. Where there is any conflict between the two documents, the provisions of this Privacy Policy take precedence.

Protecting your information is our top priority. We believe that transparency and accountability are the foundation of a trustworthy long-term platform.

tkgm collects the following types of information:

2.1 Identity Information

• Full name (in both Bengali and English)
• Date of birth (for age verification)
• National ID or passport number
• Mobile number and email address
• Permanent and current address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing only)
• Deposit and withdrawal transaction history
• Account balance and bonus programme details

2.3 Activity Information

• Gaming history and betting records
• Login times and session duration
• Device and browser information
• IP address and geographic location (country level)
• Records of communication with the support team

tkgm collects information in the following ways:

3.1 Information Provided Directly

This covers information you voluntarily provide during account registration, identity verification (KYC), deposit and withdrawal processes, and when contacting the support team. We never ask for information that is not necessary.

3.2 Automatically Collected Information

When you visit the site, certain technical information — such as your device type, operating system, browser version, and session duration — is automatically recorded. This information is primarily used to improve site performance.

3.3 Information Received from Third Parties

During the identity verification process, partial information may be verified through trusted third-party services. In such cases, only the accuracy of the information is confirmed; no additional data is collected.

tkgm uses your information only for defined and lawful purposes. Each purpose is clearly stated in the list below:

Your information will not be used for any purpose beyond those listed above. If you object to receiving notifications, you may request to stop them at any time.

tkgm has put in place industry-standard technical and administrative measures to keep your information secure.

5.1 Technical Security

• All data transfers are secured using SSL/TLS encryption
• Sensitive information (passwords, payment details) is stored in encrypted form
• Firewalls and intrusion detection systems are active at all times
• Regular security audits are conducted

5.2 Data Retention Period

Information is retained for the entire period your account is active and, after account closure, for as long as required to meet legal obligations. Financial transaction records are generally kept for five years.

5.3 Staff Access

Access to your personal information is restricted only to staff members for whom it is essential to their work. All staff operate under strict confidentiality agreements.

tkgm does not sell your information or provide it to any third party for commercial purposes. Information may be shared only in the limited circumstances below:

6.1 Service Providers

We use trusted third-party services for payment processing, identity verification, and technical infrastructure management. These partners receive only the information necessary for their designated tasks and are bound to uphold the same privacy standards.

6.2 Legal Obligations

Information may be provided in compliance with a valid court order or a request from a government authority. In such cases, we provide only as much information as is legally required.

6.3 Fraud Prevention

If serious fraudulent activity is detected, specific information may be provided to the relevant authorities.

Cookies and similar technologies are used on the tkgm site to ensure the best experience.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login status and run the basic functions of the site
• Functionality Cookies: Used to remember language preferences and user settings
• Analytics Cookies: Data collected to understand site usage is fully anonymised

7.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may affect some key functions of the site.

As a tkgm user, you have the following rights over your own information:

8.1 Right to Access

You have the right to know what information tkgm holds about you. Submit a request to the support team and the information will be provided within a set timeframe.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction through your account settings or via support.

8.3 Right to Deletion

After closing your account, you may request that data which is not required to be kept for legal obligations be deleted.

8.4 Right to Withdraw Notifications

You have the right to opt out of marketing communications at any time. You can do this by using the unsubscribe option in a received message or by contacting support.

To exercise any of these rights, contact the tkgm support team via 24/7 live chat or email (in both Bengali and English). You can find further information about rights related to managing your account in the Responsible Gaming guidelines.

If you wish to permanently close your account at tkgm, contact the support team. After your account is closed:

• Your personal and transaction-related information will be retained for the period required by legal obligations
• Once that period ends, the information will be securely deleted or anonymised
• Even after account closure, retained information may be used for fraud prevention purposes

Our support team can provide further details regarding specific requests for data deletion.

All tkgm services are strictly for persons aged 21 and above. Account registration by anyone under 21 is completely prohibited.

Date of birth is verified at registration and age is confirmed again during the identity verification process. If an account belonging to a minor is detected, it is closed immediately and no financial transactions on that account are processed.

You can read more about tkgm's responsible gaming commitment on our About Us page.

tkgm reserves the right to amend this privacy policy at any time due to legal requirements, technical changes, or service improvements.

If significant changes are made, a notification will be sent to the registered mobile number or email, and the update date will be published on the site. Continued use of the site after any changes will be taken as acceptance of the new policy.

If you do not agree with the revised policy, you may request to close your account.

If you have any questions or objections regarding this privacy policy, please contact our support team:

We are committed to resolving all complaints and information requests as quickly and completely as possible.